MENINGKATKAN PELAYANAN ANGGOTA KOPERASI SYARIAH BMT BUMI MELALUI PENDEKATAN MANAJEMEN KYC (KNOW YOUR CUSTOMER)

Abstract

This study aims to determine whether the KYC (Know Your Customer) management approach can improve service more optimally to its members. The research method used is qualitative. In improving its services, all this time the BMT Bumi Syariah Cooperative uses the Syar'i approach and the existing Cooperative Constitution approach, where the approach in getting to know its customers (customers), this cooperative uses the concept of sharia and mutual benefit on the basis of Islamic law, so that this cooperative can avoid things that violate laws relating to money laundering and other crimes, and continue to promote the principle of An'Tarodhin (mutual pleasure). The approach of mapping the concept of KYC (Know Your Customer) to be applied to the implementation of the operational activities of the Bumi BMT Cooperative so that members who have joined can feel the security in transactions and savings and also make efforts to obtain business capital loans / daily needs of members. After the implementation of the KYC management, it was also seen that the service to its members had improved and according to the expectations of members based on the principles of togetherness and family.

Keywords: Improving Services, Management, KYC (Know Your Customer)